TERMS AND CONDITIONS

Last Updated: 31st July 2025

PLEASE READ THESE TERMS CAREFULLY

LTCV Credit Private Limited (hereinafter referred to as "LTCV", "We", "Us", "Our") welcomes you to https://ltcv.credit/ ("Website"), or mobile application ("App"). The Website and App are, together, referred to as "Platform" for accessing, selling, offering or services on the website and accessing financial products of LTCV, including but not restricted to, loans, insurance & other financial products as offered by LTCV, permitting third party advertisements, etc.

DEFINITIONS

"Affiliates" means LTCV's wholly owned subsidiaries, subsidiaries, parent company, associate companies or a joint venture, partnership or corporation that directly or indirectly controls, is controlled by or is under common control of or with LTCV or LTCV's wholly owned subsidiary. The term "control" (including the terms "controlled by" and "under common Control with") shall have the definition as provided under the Companies Act, 2013.

These Terms and Conditions also serve as a User Agreement ("Agreement") is an electronic contract under the Information Technology Act, 2000 and Rules made thereunder, and the relevant amendments made thereon. This Agreement does not require any physical, digital, or electronic signature provided that if a User avails a loan from LTCV through the Platform.

This Agreement is published in accordance with the requirements under applicable laws, including, without limitation, the provisions of:

  • Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  • The regulations, master directions, master circulars, circulars, and guidelines issued by the Reserve Bank of India ("RBI"), including without limitation, the Guidelines on Digital Lending dated 02 September 2022

1. ACCEPTANCE OF USER AGREEMENT

a. Binding Agreement

Your use of the Platform and Services and tools are governed by this Agreement, including the applicable policies, such as, without limitation, the Privacy Policy, which are incorporated herein by way of reference. By mere use of the Platform, You shall be contracting with LTCV. This Agreement (including the policies) constitute Your binding obligations with LTCV.

b. Platform Description

This Platform is LTCV's digital platform for:

  • Disbursement of loans to customers
  • Financial services and products
  • Other financial facilities as may be offered from time to time

c. Governing Policies

Every User of the Platform and Services provided hereunder is bound by:

  • Privacy Policy of LTCV
  • Specific terms and conditions governing each transaction
  • Terms imposed by mobile application stores (Apple's iTunes, Android's Play Store, etc.)
  • All Information Technology-related policies adopted by LTCV in compliance with RBI regulations

d. Exclusive Remedy

If User is dissatisfied with any portion of the Platform or any provision of this Agreement, the User's sole and exclusive remedy is to discontinue the usage of the Platform.

e. Confirmation and Effectiveness

The User confirms that he/she has fully read this Agreement and agrees to abide by the same. This Agreement shall be effective as soon as the User accesses the Platform. Every login or use of Services shall be considered as a re-affirmation to the terms of this Agreement.

2. AMENDMENTS TO USER AGREEMENT

a. Amendment Rights

LTCV is entitled to amend any provisions of this Agreement at any time by posting a revised version on the Platform, which will become effective from the time of such post. User is advised to regularly check for any amendments or updates.

b. Substantial Changes

If the revised version includes a "Substantial Change" (defined as a change that reduces User's rights or increases User's responsibilities), LTCV will provide User with 5 days' prior notice.

c. Notice Method

Communication by email/SMS or by notice on the Platform shall constitute adequate service of notice and shall be deemed to satisfy any legal requirement that such communication be in writing.

d. Severability

If any clause of this Agreement shall be deemed invalid, void or unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses.

3. GENERAL INFORMATION

a. Eligibility to Use Platform

  • The Platform shall be used only by persons who can form legally binding contracts under applicable law
  • Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, minors, etc. are not eligible
  • If you are under 18 years, you shall not register or transact on the Platform (transactions may be made by legal guardian or parents)
  • If the User is a business entity, the person using the Platform shall be deemed to have authority to bind the entity

b. Termination Rights

LTCV reserves the right to terminate your membership and/or refuse access if you are discovered to be under 18 years or otherwise legally disqualified. LTCV has the right at its sole discretion to refuse or terminate access of any person with or without notice.

c. Authorization to Communicate

By registering, User authorizes LTCV and its Affiliates/partners to communicate via SMS, Email, Phone, or any other means to offer product information and promotional schemes, regardless of do not disturb status.

d. Enhanced Services

LTCV may offer improved visibility for listings and other benefits as per terms and conditions of schemes launched from time to time.

4. USER OBLIGATIONS AND GUIDELINES

All loan-related Services are subject to applicable laws, government notifications, and regulatory guidelines including those issued by the Reserve Bank of India ("RBI").

a. Eligibility Requirements

You may avail loans/services from LTCV only if legally permitted under applicable laws. If we discover incapacity to enter legally binding contracts, we may immediately terminate the account and take legal action.

b. Account Creation Requirements

To create an LTCV Account, you must provide:

  • Your name (as per PAN Card)
  • Mobile phone number
  • Email ID
  • Date of birth
  • Marital status
  • Residential details
  • Employment type and place of work
  • Monthly income
  • Bank statements
  • Salary slips
  • PAN details
  • Such other documents as may be requested

c. Permissions and Access

You must permit one-time access to mobile's camera, microphone, and location solely for onboarding/KYC requirements. If you revoke mandatory permissions required for fraud prevention, collections, and underwriting, you will not be able to avail applied loans.

d. Credit Information Authorization

You will be required to appoint us as your authorized agent to access your credit information from various credit information companies (EQUIFAX, CIBIL, etc.), subject to applicable laws.

e. Data Storage and Cookies

We reserve the right to store information on your device in the form of cookies for purposes of modifying the Platform to reflect your preferences.

f. Important Restrictions

  • AT NO TIME do we access or request access to your mobile phone resources like file and media, contact list, call logs, telephony functions, etc.
  • AT NO TIME DO WE OR ANY OF OUR AFFILIATES ASK FOR OR STORE ANY OF YOUR BIOMETRIC INFORMATION

5. LOAN PROCESS AND SERVICES

a. Loan Documentation

All loans will be governed by applicable sanction letter, loan documentation, security documentation (if any), applicable policies (as amended from time to time) and other executed documents.

b. Income Verification

As part of the loan application process, you expressly authorize LTCV to collect, access, verify, and evaluate your income details, including but not limited to salary slips, bank statements, income tax returns, EPFO data, and other employment/income documents. LTCV may utilize third-party verification partners or Account Aggregators for this purpose. Loan disbursal is contingent on satisfactory income assessment and verification.

c. Auto-debit Instructions

You are required to issue appropriate auto-debit instructions for your bank account prior to disbursal. These cannot be changed or cancelled during the loan term.

d. Digital Documentation

Copies of sanction letter with key fact statement, loan agreement, privacy policy, due dates, EMI amounts, and other updates are provided through the App. Digitally signed soft copies will be sent via SMS/email.

e. App Retention Requirement

You are advised not to remove the App until loan repayment is complete. If removal is necessary, contact support@ltcv.credit. Fraudulent deletion with intention to avoid repayment constitutes material breach.

f. Discretionary Right to Withhold Disbursal

LTCV reserves the sole and absolute discretion to withhold or delay disbursal of sanctioned loans if any of the following conditions arise:

  • Income verification is found to be incomplete, inconsistent, or unsatisfactory
  • Documents submitted are illegible, expired, or appear to be falsified
  • Credit report indicates increased risk factors post-sanction
  • Regulatory or compliance red flags are raised during pre-disbursal checks
  • User fails to complete mandatory KYC or consent processes

LTCV's decision to withhold disbursal in such circumstances shall be final and binding.

g. Platform Warranty Disclaimer

The Platform and Services are provided "as is" without representation or warranties, except as specified in writing. We do not warrant uninterrupted, timely, secure or error-free provision.

6. INVESTMENT AND FINANCIAL ADVISORY SERVICES

a. Not an Investment Advisor

The facilities are not intended to provide legal, tax, financial or securities-related advice. The Platform is not and shall never be construed as a financial planner, investment advisor, broker or tax advisor.

b. General Information Only

The facilities are intended only to assist in money needs and decision-making and are broad and general in scope. Before making financial decisions, consider obtaining additional advice from qualified advisors aware of your individual circumstances.

c. Financial Solutions

We may provide various money solutions and options based on your investment profile. You authorize us to use/disseminate information to provide financial solutions, but you are not required to act on them.

d. Unique ID System

You can create a unique ID for managing all financial and non-financial transactions with LTCV. This enables single login for viewing and transacting across all products and services.

7. THIRD PARTY SERVICE PROVIDERS

a. Third Party Services

We may use third parties to undertake certain services. These providers may collect and/or use User information to offer services. LTCV assumes no responsibility for examining or evaluating third-party services.

b. Third Party Content

Our Platform may contain hyperlinks to third-party websites or third-Party Content. LTCV does not control such content and shall not be responsible for any loss or damages resulting from use of third-Party Content.

c. No Endorsement

Inclusion of third-Party Content does not imply LTCV's endorsement. LTCV does not provide warranty regarding authenticity or accuracy of third-Party Content.

8. BREACH AND ENFORCEMENT

a. Grounds for Action

LTCV may restrict User activity, pursue remedies, and/or deny Platform access if:

  • User violates terms of this Agreement, Privacy Policy, or loan documentation
  • LTCV believes User's actions may cause legal liability
  • Information provided cannot be authenticated
  • User breaches applicable law/regulation

b. Reinstatement

LTCV may at its sole discretion reinstate suspended Users at any time.

c. Registration Restrictions

Suspended Users shall not register or attempt to register until reinstatement by LTCV.

d. Damages and Legal Action

LTCV is entitled to claim damages from breaching Users and take applicable legal action.

9. INTELLECTUAL PROPERTY RIGHTS

a. Ownership

The Platform is developed and owned by LTCV. Platform content, logos, images, design, graphics, icons, interfaces and arrangements are protected under intellectual property laws and international conventions.

b. Usage Restrictions

Users shall not:

  • Copy, distribute, download, display, perform, reproduce, modify, edit, alter, enhance, broadcast or tamper with Platform materials
  • Copy and distribute information on other servers
  • Remove intellectual property notices
  • Link to the Platform without express written consent

c. User Content License

User warrants the right to grant LTCV a non-exclusive, irrevocable, perpetual, fully paid, worldwide license to use, copy, perform, display, distribute content and prepare derivative works.

10. PASSWORD PROTECTION AND SECURITY

a. Account Responsibility

You are responsible for maintaining confidentiality of your password and Account. You shall not allow anyone else to use your password and are fully responsible for all activities using your password or Account.

b. Unauthorized Use Notification

Please notify data@ltcv.credit immediately of any unauthorized use or breach of security.

c. Platform Liability Disclaimer

The Platform will not be liable for losses incurred as a result of someone else using your password or account, with or without your knowledge.

11. INDEMNITY

Each User agrees to indemnify LTCV, its Affiliates, subsidiaries, directors, employees, officers, agents, suppliers, service partners and consultants from all claims, demands and damages arising out of User's transactions, Platform use, breach of Agreement, or violation of law or third-party rights.

12. LIMITATION OF LIABILITY

a. Damages Disclaimer

LTCV, its Affiliates, its suppliers and service providers, shall not be liable for any direct, indirect, incidental, consequential, punitive, special, exemplary or other damages arising out of Platform connection, services or Agreement.

b. Maximum Liability

Under no circumstance will LTCV's liability exceed the amount of fees paid by User to LTCV, or INR 1,000, whichever is lower.

c. Data and System Liability

LTCV bears no liability for monetary or other damage due to delay, interruption, failure, or corruption of data transmitted in connection with Platform use.

13. PRIVACY AND DATA PROTECTION

a. Data Collection and Usage

All personal information including sensitive personal information will be stored/used/processed/transmitted expressly for indicated purposes in accordance with the Privacy Policy.

b. Third Party Sharing

We may share data with third-party service providers only for service delivery, regulatory compliance, or legal obligations, in line with applicable Indian laws.

c. Communication Authorization

You authorize LTCV to override DND settings to reach you through calls, SMS, emails, WhatsApp messages and other communication modes for service-related and promotional purposes.

d. Data Rights

You may withdraw consent as per mechanisms provided in the Privacy Policy. For data-related queries, contact data@ltcv.credit.

14. COOKIES AND TRACKING

You agree that the Platform will automatically receive and collect anonymous information through Web server logs, including computer-identification information from "cookies" sent to your browser, as explained in the Privacy Policy.

15. DISPUTE RESOLUTION

a. Governing Law

This Agreement shall be governed by laws of India, without regard to conflict of law principles. Subject to arbitration clauses, LTCV and User agree to submit to exclusive jurisdiction of courts of Bangalore, Karnataka.

b. Amicable Settlement

LTCV and User(s) shall attempt good faith mutual resolution of disputes within 30 days of dispute arising.

c. Arbitration Process

Failing amicable settlement, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

d. Arbitration Details

  • Seat of arbitration: Bangalore
  • Language: English
  • Award: Final and binding
  • Proceedings may be conducted through written submissions, physical and/or electronic/virtual modes as determined by arbitrator

16. GRIEVANCE REDRESSAL

If you have any grievance regarding the Platform or Services, contact:

Grievance Officer:

Name: Santosh Goteti

Designation: Grievance Redressal Officer

Email: grievance@ltcv.credit

Address: 1st Floor, No.10, 6th Main, 8th B Cross, Jeevan Bheema Nagar, Bangalore, Bengaluru (Bangalore) Urban, Karnataka, 560075

17. GENERAL PROVISIONS

a. Relationship

No joint venture, partnership, employment, or agency relationship exists between User and LTCV. User has no authority to bind LTCV.

b. Notices

Notices shall be sent to User's mobile number, email address, or postal address provided during registration. Email notices are deemed served when leaving LTCV's computer system. Postal notices are deemed served within 3 days of posting.

c. Platform Usage Restrictions

Users agree not to:

  • Use robots, spiders, scrapers or automated data gathering tools
  • Use unauthorized software to navigate or search the Platform
  • Post files containing viruses or contaminating features
  • Attempt to decipher, decompile, disassemble, or reverse engineer Platform software
  • Use Platform for illegal purposes or transmission of unlawful material

d. Commercial Use Restrictions

Your right to use facilities is personal and non-transferable. You agree not to resell or make commercial use of facilities.

e. No Endorsement

References to third-party names, marks, products or services do not imply LTCV's endorsement, sponsorship or recommendation.

f. Promotional Offers

Promotional Offers are governed by these Terms plus specific additional terms. LTCV reserves the right to withdraw, discontinue, modify, extend and suspend offers at sole discretion.

g. Charges

There are no charges for Platform use. However, you are responsible for telephone/internet service fees and any additional charges levied by Third Party Service Providers.

h. Platform Changes and Discontinuation

LTCV reserves the right to discontinue or suspend facilities temporarily or permanently. Format and content may change at any time.

i. Force Majeure

LTCV, its Affiliates and service providers shall not be liable for delays or failures due to acts of nature, forces beyond reasonable control, including Internet failures, equipment failures, strikes, riots, governmental actions, etc.

j. Assignment

Users cannot assign rights under this Agreement. LTCV may assign rights to affiliated or group companies.

k. Entire Agreement

These Terms constitute the complete and exclusive agreement, superseding all prior agreements and communications relating to the subject matter.

l. Term and Termination

Terms remain in effect unless terminated. LTCV may terminate access immediately for violations. Upon termination, Platform access is revoked and Terms terminate except for surviving clauses.

m. Waiver

No waiver of rights unless in writing. No delay in exercising rights operates as waiver.

18. LEGAL DISCLAIMERS

a. Information Accuracy

Information is provided for general guidance only and may be prone to shortcomings, defects or inaccuracies. Information may vary from other sources and should not be solely relied upon for investment decisions.

b. No Investment Advice

Nothing constitutes investment, financial, legal or tax advice, or recommendation to buy/sell securities. Information does not constitute solicitation and users assume full responsibility for financial decisions.

c. No Warranties

Platform is provided "as is" without warranties of merchantability, fitness for purpose, or non-infringement. LTCV makes no representations regarding uninterrupted, secure, or error-free services.

d. Third Party Information

Information sourced from third parties does not represent LTCV's views or endorsement.

19. CONTACT INFORMATION

LTCV Credit Private Limited

Customer Care:
Email: support@ltcv.credit
Phone: +91 8095203888

Data Protection/Privacy:
Email: data@ltcv.credit

Technical Support:
Email: support@ltcv.credit

Address:
1st Floor, No.10, 6th Main, 8th B Cross,
Jeevan Bheema Nagar, Bangalore,
Bengaluru (Bangalore) Urban,
Karnataka, 560075

These Terms and Conditions are effective from 31st July 2025 and supersede all previous versions.